At the airport, we found that the handle on the suitcase wouldn't extend, which made it a pain to haul around. When we got home and unpacked, we discovered that one of the tubes that the handle extends into had a dent in it, so the handle couldn't fit past that point. We had the receipt and the suitcase had a 10-year warranty, so Cathy took it to the local Sears to see what they could do for us.
They didn't have the same model of suitcase, so they couldn't replace it. They gave us our money back instead. Great! We didn't really want another suitcase anyway. In fact, because the tax rates in California and Hawaii are different, their system actually resulted in our getting back more money than we had spent. We wound up renting a suitcase for just the time we needed it for -5 dollars. Whoo!